Tony Perez

Your Replies

  • May 20, 2020 at 4:19 pm

    Hi

    Sorry about that, seems to be getting blocked by the security filter. Let me see what the engineers say.

    Thanks

    May 17, 2020 at 4:27 pm

    Hi

    Seems to be a security block: https://dnsblacklist.org/?domain=eater.com

    Getting it to the engineering team to verify.

    Thanks

    May 17, 2020 at 4:25 pm

    Hi

    They were flagged for security issues. You can see it here: https://dnsblacklist.org/?domain=filetransfer.io

    I’ll get this over to the engineering team to see what might be going on.

    Thanks

    May 17, 2020 at 4:21 pm

    Got it. Thanks

    May 14, 2020 at 3:55 pm

    Hi

    What mobile device are you using? Android? iOS? I was able to test Spotify on a Mac using the Family filter and had no issues. Curious if its device specific.

    Also, the error you’re getting “no internet connection available” is that only in the Spotify application? Or is that happening when you make the DNS change?

    Lastly, if it’s not happening when you make the DNS change, and the internet is working outside the app, can you go to this page and share the results of the “standard test”: dnsleaktest.com

    Thanks

    May 13, 2020 at 9:24 pm

    Hi

     

    That’s odd, we don’t block Spotify. That’s a video streaming service, and not blocked via the Free filters. Do you mind sharing a bit more information?

    Do you mind running these commands and sharing their output:

    nslookup -type=txt whoami.lua.powerdns.org
    nslookup http://www.google.com
    nslookup http://www.google.com 185.228.168.10
    nslookup -type=txt -class=chaos version.bind 185.228.168.10
    nslookup -q=TXT mylocation.whois.dnscontest.cleanbrowsing.org
    nslookup -q=TXT mylocation.whois.dnscontest.cleanbrowsing.org 185.228.168.10

    and running these as well:

    nslookup audio-ak-spotify-com.akamaized.net

    nslookup audio-akp-bbr-spotify-com.akamaized.net

    nslookup audio4-ak-spotify-com.akamaized.net

    nslookup heads-ak-spotify-com.akamaized.net

    nslookup pscdn.co

    nslookup scdn.co

    nslookup spotify-com.akamaized.net

    nslookup spotify.com

    nslookup spotify.com.edgesuite.net

    nslookup spotify.demdex.net

    nslookup spotify.edgekey.net

    nslookup spotify.map.fastly.net

    nslookup spotifycdn.net

    nslookup spotilocal.com

    May 13, 2020 at 9:21 pm

    Got it, it’ll be blocked in 24/48 hours.

    Thanks

    May 12, 2020 at 8:04 pm

    Hi

    We don’t block sports illustrated, swimwear, or lingerie sites via the Free filters. You can block them via the paid plans if you like.

    Thanks

    May 11, 2020 at 7:21 pm

    Hi

    Those blocks are from ESET. They have flagged the domain as malicious. Not from us, the DNS provider. The image says: THREAT FOUND, with a header from ESET.

    Thanks

    May 11, 2020 at 7:20 pm

    Hi

    As Daniel mentioned, right now we’re limited in what we can do with the filters. Our only option is to make it available, Google dictates what they block.

    Unfortunately, the family filter doesn’t allow you to tune the network to your liking. But, it is possible via our paid plans. Via the paid plans you can configure the network to be identical to the Family filter, but also remove the YouTube limitations so that you can view what you need to view.

    Thanks in advance.

    April 16, 2020 at 7:42 pm

    Hi

    I’m not familiar with the Sprint hotspot device, but I know they can be problematic. Have you considered rebooting the device? Sometimes with routers you have to reboot for the setting to stick, wonder if that’s the same here.

    Thanks much

    April 16, 2020 at 7:40 pm

    Hi

    It shouldn’t, in most instances it should improve performance through our anycast network.

    Thanks

    April 16, 2020 at 7:40 pm

    Hi

    I’ve been testing, and haven’t been able to pull up the images. Can you provide an example domain that is pulling images? I’ll remove it once I confirm.

    Thanks

    April 16, 2020 at 7:36 pm

    Hi Peter

    Great idea, thanks so much for the recommendation we’ll discuss internally.

    Thanks

    April 16, 2020 at 5:41 pm

    Hi

    First you want to stop the service. You can do it by clicking the CleanBrowsing icon in the app. I presume you’re working with the app from the app store?

    It’s probably still blocking because of the tunnel. Once you “deactivate” the app by clicking the icon you should be able to remove the app like normal and it should stop blocking.

    Thanks