waze blocked

[gonheriba]

when cleanbrowsing family is active, ios waze app can’t search address !!

could you unblock that

thx

[Daniel Cid]

I just tested it on our side and it worked well. Mind trying again? Maybe it was a temporary glitch on their side.

thanks!

[gonheriba]

Sorry but it doesn’t work. When i search for an adress, a message tells me “an error has occured, try again”. If i change DNS, all is ok. if i put back Cleanbrowsing family dns. Error again.

[Daniel Cid]

On that same device, mind going here:

https://dnsleaktest.com/

And running the standard test for us? It will tell us the datacenter you are being routed to, which can help us troubleshoot it more.

thanks!

[gonheriba]

Here is the result :
<table>
<tbody>
<tr>
<td>72.11.132.178</td>
<td>dns-edge-usa-west-lax.cleanbrowsing.org.</td>
<td>QuadraNet</td>
<td class=”align-right”>Los Angeles, United States</td>
</tr>
</tbody>
</table>

[Daniel Cid]

Mind trying again to see if it works now?

thanks,

[gonheriba]

unfortunely, no !!

Just to be precise. The problem occurs only with the search function of waze when i search for a word or an adress and i press search button on the keypad …

• This reply was modified 10 months, 1 week ago by gonheriba.

[pandablue]

The problem still occurs today.

I have searched for weeks why I can not use Waze, no maps is downloaded or no network.

Now I have found that I had  to clear my private dns and I found this post in the forum.

Problem with  family-filter-dns.cleanbrowsing.org

Can you unblock Waze?  Thankyou.

• This reply was modified 10 months ago by pandablue.

[Peyton]

Hi there,

Thanks for your hard work.

I had the same problem in France with family filter.

[mb]

I get the same problem.  If I switch my Wi-Fi off and my Android switches to mobile, address searches with Waze work fine.

Just to make clear – if you enter a postcode, business name or address in the “where to?” search box, Waze says “Something went wrong, try again” with the search results and no results are found.

If you don’t use Cleanbrowsing for DNS, it works fine.

Please unblock Waze or whatever it uses for searching for an address!

• This reply was modified 9 months, 2 weeks ago by mb.

[Daniel Cid]

Sorry to hear that. We tried to troubleshoot it from our side and it works well. Are you using Android or iPhone?

Mind going here:

https://dnsleaktest.com/

And running the standard test for us? After that, please close Waze and try to visit:

http://x9101.badexample.com

After that reopen Waze and try to search. It will help us see what is going on.

thanks!

[gonheriba]

done

[pandablue]

Hello again from France,

I tried the first URL. It is ok.

The second does not work.

I can not do search in Waze because of DNS.

Thank you for your work

 

[Daniel Cid]

Mind trying again? Now it should be fixed.

[pandablue]

Thank you so much 😀

It works.