Replace A PIN

Forums › Service Issues › Setups & Configurations › Replace A PIN

  • dallinc
    July 29, 2020 at 12:04 am

    So I had CleanBrowsing on my Android device, and I didn’t want to let myself disable it, so I set a PIN and closed my eyes when I set it so I would never be able to turn off the filter. Well, at some point in the last couple of days something must have happened because the filter turned off. Now to turn it back on I have to enter the PIN and I don’t know it. I’ve now accomplished the opposite of my goal. Instead of being unable to turn CleanBrowsing off, I can’t turn it on! Is there a way to set a new PIN?

    Tony Perez
    August 10, 2020 at 5:40 pm

    Hi

    The best thing to do in this instance is to uninstall the app, and try reinstalling it. Want to see if that works?

    If the pin persists, mind trying these steps:

    Select the app to uninstall
    Press Force Stop
    Press Storage
    Press Clear Cache
    Press Clear Data
    Use uninstaller app – Easy Uninstaller to remove CleanBrowsing (ref: https://play.google.com/store/apps/details?id=mobi.infolife.uninstaller)

    dallinc
    August 16, 2020 at 11:45 pm

    I have tried all of those steps, but the PIN persists