iOS App VPN not connecting cell (no wifi)

Forums › Service Issues › Networking, Routing, Technology › iOS App VPN not connecting cell (no wifi)

  • a_g
    November 25, 2022 at 4:59 am

    Have been loving CleanBrowsing however the iOS app has in the last week stopped working. When not on wi-fi (using a mobile/cell data network) the app is stuck on activating and the VPN is stuck on connecting.

    Anything that uses data/internet does not work.

    This is new behaviour. Any ideas on what is happening?

    iPhone 7 – iOS 15.7.1

    CleanBrowsing Admin
    December 18, 2022 at 5:46 am

    Hi

     

    Who is your ISP? This sounds like something we see with T-Mobile.

     

    Thanks

    a_g
    December 18, 2022 at 10:48 am

    Hi there, the phone is on Telstra in Australia.

    Are there any steps that fix the problem on T-Mobile that I can try?

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