Installed CB Free filter, a popup box and logo is all I see

Forums Service Issues Setups & Configurations Installed CB Free filter, a popup box and logo is all I see

  • June 18, 2020 at 4:29 am

    I am using a Windows 10 Home HP Laptop. I tried to download using the App for Windows: CleanBrowsing-Windows-1.2.exe.

    It downloaded. When I double click on the CleanBrowsing Icon, all I get is the popup box that says “Do you want to allow this app to make changes to your computer?—> yes” Then the Clean Browsing logo appears on the screen for 1-2 seconds and then disappears.

    How can I fix this issue?  I am using the free version for myself.

    I am not at all computer savvy. I would appreciate any help given. Thank you.

    July 7, 2020 at 5:18 am

    Hi

    I think there is an issue with thee shortcut on the Windows devices. Can you try going to C:\Program Files\bitbeans\cleanbrowsing and running the executable directly? That should do the trick.

    If you delete thee desktop shortcut, and add a new one from the program files directory it should work in the future.

    Tony